80th Annual Joint Central Conference Protocol team feedback form

The Annual Joint Central Conferences have now concluded and the Jamaica Police Federation (JPF) is always looking for ways to improve its service delivery. The protocol team plays a very important role in the successful execution of the Annual Joint Central Conferences. The Jamaica Police Federation is seeking ways to improve the protocol team’s service delivery; hence the need for a fair, balanced and honest review. Please respond to the following questions/statements by ticking only one box for each question/statement. There is a separate sheet for comments which should be used particularly to explain a low score and/or if you have any criticism or suggestions for improvement in service delivery.

Section 1- Protocol Team

1. Overall, my satisfaction with the protocol team…

2. Members of the team could readily identify facilities and other areas.

3. Members of the protocol team were helpful during the conference.

4. The protocol team was in control of the conference and handled all issues and distractions appropriately.

5. The lobby was properly controlled and cleared by the protocol team.

6. Guidance and directions were provided in relation to seating and bathroom arrangements.

7. You could easily distinguish protocol members from guests and participants.

Section 2- Dress code

1. Were the members of the protocol team dressed appropriately for the conference?

2. Were you impressed with the attire of the protocol team?

3. Do you think the dress code of the protocol team enhanced their service delivery?

4. How would rate the dress of the males at the conference??

5. How would rate the dress of the females at the conference?

Section 3- Conduct

1. The protocol team displayed a high level of professionalism.

2. The protocol team was approachable.

3. The protocol team was respectful.

4. The protocol team was in control of the conference and handled all issues, challenges or distractions appropriately.

5. The protocol team operated as if they were trained.

6. Was training evident in the functions of the protocol team?

Section 4- Performance

1. Would you recommend any member of the protocol team to work at an event planned by your division?

2. Would you like to see the same protocol team at next year’s conference?

3. Was the protocol team adequate to cover all aspects of the event?

4. Do you think the protocol team enjoyed volunteering?

5. You could easily identify the Protocol Team’s customer service skills.

Additional Comments:

Address

Phone

Email